Frequently Asked Questions

The minimum age to register and play on kongbet is 21 years old. This is in line with Philippine gaming laws and PAGCOR regulations governing online casino-style gambling. We take age verification seriously — all players are required to submit a valid government-issued ID (such as a PhilSys ID, passport, or driver's license) during the account verification process. Any account found to belong to a person under 21 will be immediately suspended and any funds returned to the source.

No. Each player is permitted to hold only one active kongbet account. Creating multiple accounts — whether under the same name, different names, or using different email addresses — is a violation of our Terms & Conditions and may result in all associated accounts being permanently closed and any balances forfeited. If you've forgotten your login details, use the password reset function on the login page rather than creating a new account.

Account verification (KYC — Know Your Customer) is required before you can make your first withdrawal. To verify your kongbet account, log in and navigate to the "My Account" section, then select "Verification." You'll be asked to upload:

• A valid government-issued photo ID (PhilSys ID, passport, driver's license, or SSS/GSIS card)
• A recent proof of address (utility bill, bank statement, or barangay certificate — dated within the last 3 months)
• A selfie holding your ID, if requested

Our team typically reviews submissions within 24–48 hours. You'll receive an email notification once your account is verified.

No worries — it happens to everyone. Go to the kongbet Login page and click "Forgot Password." Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. If you're still having trouble, contact our 24/7 live chat support and we'll help you regain access securely.

kongbet supports a wide range of payment methods popular with Filipino players, including:

• E-wallets: GCash, PayMaya (Maya), ShopeePay
• Online Banking: BPI, BDO, Metrobank, UnionBank, Security Bank
• Over-the-Counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier
• Cryptocurrency: Selected digital currencies (subject to availability)

All transactions are processed in Philippine Peso (₱). Available payment methods may vary depending on your location and account status.

The minimum deposit on kongbet is ₱100 for most payment methods, making it accessible for players across all budget levels — from casual players in Quezon City to high rollers in Makati. Some payment channels may have slightly higher minimums due to processing requirements. The maximum deposit limit per transaction varies by payment method and account tier. Check the cashier section of your account for the most up-to-date limits.

Most deposits on kongbet are processed instantly or within a few minutes. GCash and PayMaya deposits typically reflect in your kongbet balance within seconds. Online banking transfers may take up to 15 minutes depending on your bank's processing time. Over-the-counter payments can take up to 2 hours to be confirmed. If your deposit hasn't reflected after the expected timeframe, contact our support team with your transaction reference number and we'll look into it right away.

kongbet does not charge any fees on deposits. However, your payment provider (e.g., your bank or e-wallet) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. Any fees charged by third-party payment processors are outside of kongbet's control and are the responsibility of the player.

To withdraw from kongbet, log in to your account and go to the "Cashier" section, then select "Withdraw." Choose your preferred withdrawal method, enter the amount you wish to withdraw, and confirm the request. Make sure your account is fully verified before submitting a withdrawal — unverified accounts cannot process payouts. Withdrawals are sent to the same payment method used for your most recent deposit, in line with our anti-money laundering policy.

kongbet aims to process all withdrawal requests within 24 hours. GCash and PayMaya withdrawals are typically the fastest, often completing within 1–4 hours after approval. Bank transfers to BPI, BDO, Metrobank, and other Philippine banks may take 1–3 business days depending on the bank's processing schedule. Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. You'll receive an email notification once your withdrawal has been processed.

The minimum withdrawal amount on kongbet is ₱200. There is no maximum withdrawal limit for standard verified accounts, though very large withdrawals may be subject to additional verification checks as part of our compliance procedures. VIP players may be eligible for expedited processing and higher single-transaction limits — contact our support team for details.

Withdrawal requests may be declined for several reasons, including:

• Your account has not been fully verified (KYC incomplete)
• You have an active bonus with unmet wagering requirements
• The withdrawal amount exceeds your available balance
• Suspicious activity has been flagged on your account
• The payment details provided do not match your registered account information

If your withdrawal was declined, you'll receive an email explaining the reason. You can also contact our 24/7 live chat support for clarification and assistance resolving the issue.

kongbet offers a rich and varied game library designed for Filipino players. Our current lineup includes:

• Live Casino: Live dealer baccarat, roulette, blackjack, and Dragon Tiger
• Slots: Hundreds of video slots from top providers, including jackpot titles
• Specialty Games: Bingo, keno, and scratch cards
• Fishing Games: Caishen Fishing and other arcade-style fishing titles
• Table Games: Dragon Tiger Luck, poker variants, and more

New games are added regularly. Check the kongbet Casino page for the latest additions.

Yes — kongbet is fully optimized for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser, with no app download required. Simply visit kongbet.app on your smartphone or tablet and log in to access the full game library. The mobile interface is designed for touch screens, with smooth navigation and fast loading times even on standard mobile data connections common across the Philippines.

Absolutely. All games on kongbet use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and fair. Our RNG systems are regularly audited by independent third-party testing agencies. Live dealer games are streamed in real time from professional studios, providing full transparency. kongbet is committed to operating a fair and transparent gaming environment for all players.

New players at kongbet are welcomed with a generous sign-up bonus on their first deposit. The exact offer may vary depending on current promotions, so we recommend checking the promotions section after you register for the most up-to-date details. All welcome bonuses come with wagering requirements that must be met before winnings can be withdrawn — make sure to read the bonus terms carefully before opting in.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus funds convert to withdrawable cash. Different games contribute differently to wagering requirements — slots typically contribute 100%, while table games may contribute less. Always check the specific terms of each bonus offer.

Yes — kongbet rewards loyal players through a tiered VIP program. As you play, you accumulate loyalty points that unlock higher VIP tiers, each offering better perks such as higher withdrawal limits, faster processing times, exclusive reload bonuses, dedicated account managers, and special event invitations. The more you play on kongbet, the more you're rewarded. Log in to your account and visit the VIP section to see your current status and the benefits available at each tier.

Yes. kongbet uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold or shared with third parties without your consent, except where required by law or our regulatory obligations. For full details on how we collect, use, and protect your data, please read our Privacy Policy.

Here are some best practices to keep your kongbet account safe:

• Use a strong, unique password that you don't use on other sites
• Enable two-factor authentication (2FA) in your account security settings
• Never share your login credentials with anyone — kongbet staff will never ask for your password
• Always log out after playing, especially on shared or public devices
• Be cautious of phishing emails or fake websites pretending to be kongbet
• Report any suspicious activity on your account to our support team immediately

kongbet provides a full suite of free responsible gaming tools available to all players through their account settings:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit
• Loss Limits: Define the maximum amount you're willing to lose in a given period
• Session Time Limits: Receive alerts after a set period of continuous play
• Cooling-Off / Timeout: Take a break of 24 hours, 7 days, or 30 days
• Self-Exclusion: Block your account for 6 months, 1 year, or permanently

For more information, visit our Responsible Gaming page.

To activate self-exclusion, log in to your kongbet account, go to "Account Settings," and select the "Responsible Gaming" tab. Choose "Self-Exclusion" and select your preferred exclusion period — 6 months, 1 year, or permanent. Once confirmed, your account will be immediately locked and you will not be able to log in or place bets for the duration of the exclusion. If you need help activating self-exclusion, our 24/7 support team can assist you. We take these requests seriously and process them without delay.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR operates a responsible gaming program that provides counseling referrals and support resources for Filipino players. The National Center for Mental Health (NCMH) also offers professional support for gambling-related issues. For more details on available resources and kongbet's full responsible gaming framework, please visit our Responsible Gaming page. Remember — seeking help is always the right move, and all support services are confidential.

kongbet's customer support team is available 24 hours a day, 7 days a week. You can reach us through:

• Live Chat: The fastest way to get help — click the chat icon on any page of the kongbet website
• Email: Send your query to [email protected] (plain text — not a clickable link)

Our support team is fluent in both English and Filipino, so feel free to reach out in whichever language you're most comfortable with. We aim to respond to all email queries within 4 hours.

kongbet's platform and all official communications are in English, which is the primary language used across our Philippine player base. Our customer support team is also comfortable assisting players in Filipino (Tagalog), so don't hesitate to reach out in either language. We're here to make sure every player — whether you're from Manila, Cebu, Davao, or anywhere else in the Philippines — gets the help they need clearly and quickly.

If you have a complaint or dispute regarding your kongbet account, a game outcome, a payment, or any other matter, please contact our support team via live chat or email in the first instance. Our team will acknowledge your complaint within 24 hours and work to resolve it as quickly as possible. If you are not satisfied with the resolution provided, you may escalate the matter in accordance with the dispute resolution procedures outlined in our Terms & Conditions. We are committed to handling all complaints fairly and transparently.