Your privacy matters to us. This Privacy Policy explains exactly what personal data kongbet collects, why we collect it, how we use it, and the rights you have as a player based in the Philippines.
Privacy at a Glance
kongbet collects only the personal data necessary to operate your account, verify your identity, process transactions, and comply with Philippine regulatory requirements. We do not collect data we don't need.
All personal data held by kongbet is protected using 256-bit SSL encryption, secure server infrastructure, and strict internal access controls. Only authorized personnel with a legitimate need can access your data.
kongbet does not sell your personal data to third parties. We share data only with trusted service providers who support platform operations, and with regulatory authorities as required by Philippine law.
As a data subject under the Philippine Data Privacy Act of 2012, you have the right to access, correct, and request deletion of your personal data. kongbet is committed to honoring these rights promptly.
kongbet uses cookies and similar technologies to improve your experience on the platform. You can manage your cookie preferences at any time through your browser settings without affecting core platform functionality.
kongbet will only send you promotional communications if you have opted in to receive them. You can withdraw your consent and unsubscribe from marketing messages at any time through your account settings.
This Privacy Policy ("Policy") describes how kongbet ("we," "us," "our") collects, uses, stores, and protects the personal information of players and visitors ("you," "your") who use the kongbet platform. This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
kongbet is committed to protecting the privacy and personal data of every player who uses our platform. We understand that when you share your personal information with us — whether during registration, when making a deposit, or when contacting our support team — you are placing trust in us to handle that information responsibly. We take that responsibility seriously.
This Policy applies to all personal data collected through the kongbet website, mobile platform, customer support channels, and any other touchpoints through which you interact with kongbet. It covers how we collect your data, what we do with it, who we share it with, how long we keep it, and what rights you have over it.
By registering an account with kongbet or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the platform and contact our support team to request account closure.
For the purposes of the Philippine Data Privacy Act of 2012, kongbet is the data controller responsible for your personal information. As data controller, kongbet determines the purposes and means by which your personal data is processed.
kongbet has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and with applicable data protection legislation. If you have any questions or concerns about how your personal data is handled, you may contact our DPO directly using the contact details provided in Section 14 of this Policy.
Data Controller: kongbet | Platform: kongbet.app | Applicable Law: Republic Act No. 10173 (Data Privacy Act of 2012), Philippines
kongbet collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is collected. The categories of personal data we collect include the following:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, nationality | Registration & KYC verification |
| Contact Data | Email address, Philippine mobile number, residential address (city, province) | Registration & account updates |
| Financial Data | GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history | Deposits, withdrawals & payment verification |
| Technical Data | IP address, device type, browser type, operating system, session tokens | Automatically on platform access |
| Usage Data | Games played, bet amounts, session duration, feature interactions, login timestamps | Continuously during platform use |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | When you contact kongbet |
| Marketing Preferences | Opt-in/opt-out status, preferred communication channels, promotion history | Registration & account settings |
kongbet does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by law or regulation (for example, in connection with responsible gaming assessments).
kongbet collects personal data through the following means:
All data collection by kongbet is conducted in accordance with the principles of transparency, legitimate purpose, and proportionality as required under the Philippine Data Privacy Act of 2012.
kongbet processes your personal data only where there is a lawful basis for doing so. The following table sets out the primary purposes for which we process your data and the corresponding legal basis under the Philippine Data Privacy Act of 2012:
| Purpose | Legal Basis |
|---|---|
| Creating and managing your kongbet account | Performance of a contract |
| Verifying your identity (KYC) and age (21+) | Legal obligation & legitimate interest |
| Processing deposits and withdrawals in Philippine Peso (₱) | Performance of a contract |
| Anti-money laundering (AML) and fraud prevention screening | Legal obligation |
| Providing customer support and resolving disputes | Performance of a contract & legitimate interest |
| Responsible gaming monitoring and intervention | Legal obligation & legitimate interest |
| Sending promotional communications and offers | Consent (opt-in only) |
| Improving platform performance and user experience | Legitimate interest |
| Complying with PAGCOR regulatory reporting requirements | Legal obligation |
Where kongbet relies on your consent as the legal basis for processing (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
kongbet does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third parties with whom kongbet shares personal data are required to handle that data in accordance with applicable Philippine data protection law and are prohibited from using it for any purpose other than the specific purpose for which it was shared.
kongbet retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following general retention periods apply:
Upon expiry of the applicable retention period, kongbet will securely delete or anonymize your personal data in accordance with its data disposal procedures. Where data is anonymized rather than deleted, the anonymized data may be retained indefinitely for analytical and statistical purposes, as it can no longer be used to identify you.
kongbet uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and support the delivery of relevant content. The following types of cookies are used on the kongbet platform:
You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain categories of cookies may affect the functionality of some platform features. kongbet does not use cookies to serve third-party advertising or to track your activity across unrelated websites.
Most modern browsers allow you to view, manage, and delete cookies through the browser's settings or preferences menu. Refer to your browser's help documentation for specific instructions on managing cookies on your device.
kongbet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, kongbet will notify the National Privacy Commission (NPC) and, where required, affected data subjects, within the timeframes prescribed by the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations.
While kongbet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are also responsible for keeping your kongbet account credentials confidential and for notifying us immediately if you suspect any unauthorized access to your account.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by kongbet:
To exercise any of the above rights, please contact kongbet's Data Protection Officer using the contact details provided in Section 14. kongbet will respond to all data subject requests within thirty (30) days of receipt, in accordance with the requirements of the Philippine Data Privacy Act of 2012.
Please note: Some rights are subject to limitations under applicable law. For example, kongbet may be required to retain certain data for regulatory compliance purposes even where a deletion request has been submitted. In such cases, kongbet will inform you of the reason for the limitation.
The kongbet platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. kongbet does not knowingly collect personal data from individuals under the age of 21.
If kongbet becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has registered on the kongbet platform, please contact our support team immediately so that we can take appropriate action.
kongbet employs age verification procedures during the registration process to prevent underage access. These procedures include the collection and verification of date of birth information and, where required, government-issued identity documents confirming the player's age.
kongbet's primary operations and data processing activities are based in the Philippines. However, some of our third-party service providers — including cloud infrastructure providers and technology vendors — may process personal data in jurisdictions outside the Philippines.
Where personal data is transferred outside the Philippines, kongbet ensures that appropriate safeguards are in place to protect your data in accordance with the standards required by the Philippine Data Privacy Act of 2012. These safeguards may include:
By using the kongbet platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside the Philippines, subject to the safeguards described above.
kongbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, kongbet will notify registered players via email or through a prominent notice on the platform prior to the changes taking effect.
The effective date at the top of this Policy indicates when it was last revised. We encourage you to review this page periodically to stay informed of how kongbet is protecting your personal data. Your continued use of the platform following the publication of any updated Policy constitutes your acknowledgment of the changes.
If you have any concerns about changes to this Privacy Policy, please contact our Data Protection Officer using the details in Section 14 before continuing to use the platform.
If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or have a concern about how kongbet handles your personal data, please contact our Data Protection Officer through the following channels:
If you are not satisfied with kongbet's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012. Information about the NPC and how to file a complaint is available through official Philippine government channels.
kongbet takes all privacy complaints seriously and will investigate and respond to every concern raised in good faith and in a timely manner.
Your Data Is Safe With Us
Now that you know how kongbet protects your personal data, join thousands of Filipino players from Makati to Cebu who trust kongbet for a secure, fair, and genuinely enjoyable online casino experience.
Must be 21 years or older to register. Please play responsibly.